How do I analyze RTM utilization across my organization?

The RTM Analytics dashboard enables organizations to monitor the episodes that have RTM tracking enabled, activation rates, RTM days of monitoring, and remote treatment activities.

RTM analytics is found under the My Practice tab. Only users with a role of admin or manager who have an active HEP subscription will be able to access this dashboard. Admins and managers will only be able to view the regions and clinics that they have access to.

In the dashboard there are 4 tabs, each providing a different aspect of RTM data for organization leaders to monitor patient and clinician activity for RTM billing:

1. Summary - This tab provides week by week RTM activation analytics. From this tab, you can also filter your data to a specific region or clinic to monitor RTM enrollment and activation.
2. Detail Report - The main goal of this tab is to be able to view your activated episodes, number of days since activation, and days of engagement. This will provide the organization an idea of the number of RTM episodes that could be billed based on their cadence of billing reconciliation. However, it provides a number of other data points for additional analysis.
3. Treatment Minutes - From this tab, users can view logged treatment activity by calendar month to identify the number of episodes that are approaching the treatment billing threshold for billable time.
4. Activation - This tab is used to identify episodes that have not been activated. The default view shows non-activated episodes and provides the opt out date so RTM can be turned off.
5. Data Definitions - This tab provides a detailed description of each data point.

More detail about each tab can be found below.

Summary

This tab is the main screen of the dashboard. It provides you with a week-to-week report of RTM activity across your organization.

The graphs at the top of the page show the number of RTM episodes created and activated in two ways: a monthly view and over the trailing four weeks.

This data can be filtered in a number of ways, including to a specific clinic, region, or time period.

Detail Report

The Detail Report tab provides a number of key data points for RTM enabled episodes. The dashboard defaults to activated episodes (i.e. episodes with at least 1 login), however you can view episodes that have not been activated by changing the "Patient Activated RTM" filter to All or No.

The primary goal of this tab is to identify RTM episodes by number of days activated so that you identify episodes that may be available to bill under the Device Supply and Device Access codes. (98975 and 98977).

To identify the episodes that meet these requirements, you’ll need to look at one of three data points depending on how your organization interprets the CPT codes. You will either need to look at the “Days Since First RTM Login,” “Patient Login Days,” or “Patient Activity Days,” column.

• Days Since First RTM Login: The total number of days since the patient first logged in after RTM was enabled for the episode of care.
• Patient Login Days: The total number of days where a patient login occurred after RTM was enabled for the episode. If a patient logs in multiple times on a single day, that day will only be counted one time.
• Patient Activity Days: The total number of days that the patient completed an activity, as defined below, after RTM was enabled for the episode. If a patient completes multiple activities on a single day, that day will only be counted one day.
  
  • Patient Activities: logged adherence, engaged with education resources, messaged clinician, read message, loaded an exercise or education video, completed a survey.

Once you determine which data your organization will use, you can set the appropriate filter to 16. You can do this by typing the number or by clicking and dragging the slider. In the example below, “Days Since First RTM Login” is the metric used.

You can now see all the episodes that may be available to bill for Device Supply and Device Access codes (98975 and 98977), depending on your organization’s approach to billing. Use the download button to produce a CSV or Excel file.

This dashboard can also be sorted by hovering over the column title. A small sort icon will appear. If you will be applying a filter along with sort, a best practice is to sort the data first then apply the filter.

Treatment Minutes

The Treatment Minutes tab allows admins and managers to monitor remote treatment activity for each enabled episode. Note that this report will not show episodes that have no treatment logged. Additionally, this report defaults to only showing activated episodes.

The report provides summarized treatment minutes by month to identify episodes that are ready to be billed for remote treatment and can be downloaded by clicking the download button in the upper left. It's best practice to download in CSV format so that there is a row for each month. This report will allow orgs to identify the episodes that should be billed for the Remote Treatment codes (98980 and 98981).

Activation

The goal of the activation tab is to manage non-activated episodes. This tab can be used to follow up with patients who have not yet logged into their RTM enabled episode. This tab provides the opt out date, which will be the last day RTM can be disabled for that episode. 

Data Definitions

This tab provides detailed descriptions of each data point.

Learn more about how to use MedBridge to support RTM by visiting the RTM Help Center.