Each patient you build a HEP for will need a unique access code to see their program. The access code is:
- An eight-digit code that is assigned to your patient's home exercise program.
- A unique series of numbers and letters that are specifically assigned to the program you've created.
- What the patient will use to successfully launch their exercise program via MedBridgeGO or online patient portal.
- Unique to each patient and cannot be recycled or duplicated for more than one patient or program.
The HEP Builder pre-populates an access code for you as soon as you have opened the builder. Once you have finished the program and are ready to start building another program, reset the HEP Builder so that a new access code is generated by:
1. Click on “New” to generate an access code in the top right corner of the HEP builder.
2. After clicking “New,” you’ll see that another access code has been created for you to start building a program.
3. Begin creating the program once your access code has refreshed. If successfully refreshed, the exercise program will not display any exercises until you add or drag & drop exercises to add to the program.
We recommend clicking "New" in-between patients so that you are starting with a unique access code each time that you're ready to assign a home exercise program to an individual patient.
Please Note: If the program was edited while using the same access code, it is possible that the program was showing a set of different exercises because the access code was not reset in-between patients. To remedy this, create new programs for both patients who were impacted, so that the individual patients are assigned new and unique access codes and are prompted to complete the correct set of exercises.
To edit an existing program for a patient, click here!