There are a few reasons why your course video is not playing, and this article will help you troubleshoot.
If your video player screen is black, it is likely that you need to update your Adobe Flash Player to version 13 or higher. To make a software update, you can follow this link: https://www.adobe.com/support/flashplayer/downloads.html
If you have a white video screen with a flashing camera icon, your security software might be blocking our 3rd party video streaming service, viddler.com. To fix this technical issue, you can list the following webpages as trusted sites:
If there is a loading symbol on the screen of the video player, it may mean that you need to clear your cookies and cache. Directions specific to your browser can be found via this link: Clearing the cache