There a many reasons why your patients may not be able to access the Patient Portal.
1. Your subdomain and other profile information has not been set up yet, which must be done by your clinic's administrator or yourself if you are an individual subscriber. You or the administrator will need to upload a logo and choose a subdomain for the portal (yourclinic.medbridgego.com). Once that is set up, you will be able to direct patients to your clinic's custom branded portal to enter their access code and view the program.
If you are under a clinic account, the administrator has the ability to change the HEP patient portal name, subdomain, and logo by going to the “My Practice” tab and clicking “Settings”. On the brand settings page, click the “Edit button” next to your clinic name.
If you are an individual subscriber, please contact firstname.lastname@example.org or call us at (206)822-6116 to set up your profile information.
2. The patient never received their access code. This is on the top left side of the screen when you build a program, and also is included if you print the program.
3. The patient’s access code is incorrect. We recommend making a note of the program access code in your HIPAA compliant EMR or patient files in order to retain the record of the program for yourself and the patient.
The Patient Portal access code can be emailed or texted to the patient via the HEP.
If your patient is still having trouble accessing the portal, please contact our Support team.