How do I review RTM activity?

While your patient’s progress through their RTM episode of care, MedBridge tracks their activity, giving you insights you can use to inform your treatment, provide better care for your patients, and build a stronger relationship with them.

To view all your RTM patient’s activity, navigate to the RTM Reporting dashboard.

1. From your MedBridge dashboard, hover over Patient Engagement and select “Home Exercise Program” to be taken to your patient list.
2. Select RTM Reporting to see all your RTM patients.
3. Select the appropriate tab to be taken to the data you need.
   
   • RTM Episodes Tab
   • Treatment Minutes Tab
   • Activation Tab
   • Reviewing RTM Activity

RTM Episodes Tab

On this page, you can use the filters and columns to determine which patients you need to take action with. MedBridge provides you with extensive information about your patient here, but there are a few columns you should pay particular attention to: 

• Patient Activated RTM: This column indicates if a patient has or has not logged into their RTM program at least once. If a patient has an “N” in this column, you may want to help them log in by giving them a call or discussing during your next visit.

• Days Since Last RTM Login: Indicates how many days it’s been since your patient has logged into their program. Since the RTM billing codes require patient activity on more than 16 days of activity within a 30 day period (i.e. >50% of 30-days), if this number is greater than 2, your patient is at risk of not engaging with their program enough.

• If this number is greater than 2, consider reaching out to your patient to see if they have any questions, or if they need to log past activity.
• If this number is 0–2, there may be new patient activity to review. Head to that patient’s profile to learn more.

• Patient Login Days / Patient Activity Days: Depending on your organization’s billing philosophy, you will use one of these two columns to determine if a patient is eligible to be billed for the Device Supply code (98977). If this number is greater than 16, head to that patient’s profile to determine if they are eligible for reimbursement.

• Days Since First RTM Login: Indicates how many days the patient has had access to their RTM program. You can use this information to determine if your patient is eligible to be billed for the Device Access code (98975). If this number is greater than 16, head to that patient’s profile to determine if they are eligible for reimbursement. 

This dashboard provides much more information that you can use to make clinical and billing decisions. Check out the Data Definitions tab for more information about each of these data points. 

Treatment Minutes Tab

This tab shows how much time providers have spent working with each patient. You can use filters to show specific patients, time periods, clinics, or regions. You can also filter by patient activity to show patients that have or have not activated or patients that have had their RTM program for a specific amount of time. If your organization has enabled patient sharing, you can also filter between your patients and all patients at your organization.

When at least 20 minutes of activity and one interactive communication (phone or video call) have been completed with a patient, they may be eligible for reimbursement under the Remote Treatment codes (98980/98981).

Activation Tab

This tab quickly shows you any patients who have or have not activated. Remember, patients who do not activate their RTM program will not be eligible for reimbursement under any RTM billing codes. If patients appear on this tab, consider reaching out to help them login, helping them login the next time they come into the clinic, or disabling their RTM episode. 

Reviewing RTM Activity

Once you have identified a patient you would like additional details about, you can get more details by reviewing the patient profile.

1. Select a patient’s name and then click “Patient Profile.”
2. From this page, you can see any patient surveys that have recently been completed and a summary of their overall adherence. For more details, you can click “view details.” For more information on reviewing patient adherence data, check out Tracking Patient Adherence & Communication to Improve Outcomes 
3. From this page, you can get a summary of all RTM related interactions that have occurred with this patient. To do so, select the “RTM Activity” button.
4. From this panel, you’ll see all provider activity. To also view Patient Activity, click “RTM Activity Report.”
5. You can easily generate a report for billing purposes from this page. Choose whether to include patient and provider activity and set the appropriate date range. You can either copy this to your clipboard to paste into your EMR, or download a PDF. 

Learn more about how to use MedBridge to support RTM by visiting the RTM Help Center.